Frequently Asked Questions
Q: What is the return policy?
A: Full-priced items can be returned or exchanged within 5 days of the received date. Any item you wish to return or exchange must be unwashed, unworn and in new condition with original hygienic liners and hang tags still attached. All sale and mark down items are final sale and cannot be returned or exchanged. Postmark your return within 5 days of the received date
Q: How can I return my item?
A: If your items fall under the allotted return policy time, please fill out a return slip here:
Q: When will I get my refund?
A: Once your items have been returned to us, our support staff will inspect them for any damages or signs of wear. After our team has thoroughly checked the received products, we will issue a refund that should be posted on the original form of payment within 5-10 business days. You will receive an email confirmation once your return and refund have been fully processed.
Q: How do I edit/cancel my order?
A: You are unable to change or edit orders once the order is successfully placed. Please contact us at email@example.com right away in regard to changing an order.
Q: How long does it take for my order to be processed/shipped?
A: All standard orders will be processed within 1-3 business days and shipped within 3-5 business days. We thank you for your patience + apologize for the inconvenience. You are also able to select expedited shipping at checkout for a rushed order.
Q: Do you ship internationally?
A: Yes! There will be additional international shipping fees. Las Olas ships worldwide.
Q: What if my package is lost or damaged?
A: Please contact us immediately at firstname.lastname@example.org if you suspect that your package is lost or damaged. We will do our best to resolve the issue for you. If a returned package is lost or damaged, that is the responsibility of the customer and we will be unable to accept the return or issue a refund. Please use an insured shipping company to avoid loss or damage- FedEx, UPS, USPS.