Frequently Asked Questions
Returns that are postmarked within 7 days of the date you received your order may qualify for a refund. Returns postmarked after 7 days cannot be returned.
SALE ITEMS ARE A FINAL SALE AND CANNOT BE RETURNED.
Refunds are issued back to the original method of payment or with an online credit.
Returns must be received unwashed, unworn, and in new condition with original tags attached.
RETURN SHIPPING CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER. PLEASE USE AN INSURED CARRIER (FEDEX, UPS, USPS). LAS OLAS IS NOT RESPONSIBLE FOR ITEMS DAMAGED OR LOST IN TRANSIT.
REFUNDS ARE PROCESSED WITHIN 5 BUSINESS DAYS OF RECEIVING YOUR RETURN. WE WILL SEND YOU AN EMAIL CONFIRMATION WHEN YOUR RETURN HAS BEEN RECEIVED AND THE REFUND HAS BEEN ISSUED. PLEASE NOTE THAT SOME BANKING INSTITUTIONS TAKE UP TO 10 DAYS TO REFUND THE MONEY TO YOUR ACCOUNT ONCE WE HAVE PROCESSED IT ON OUR END.